If you don’t find your answers in this page, feel free to call us.

An FAQ page is a page on our website that enables customers to easily find solutions to frequently asked questions, instead of having to reach out to your customer service team.

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Most Frequently Asked Questions

Our service is entirely FREE.

If you are in a rush of getting rid of the unwanted stuff, an SMS or an email is all we need.
In the message you send us, please mention the preferred time and date of the pick-up along with your address and the list of items you want us to pick.
If you can provide photos of the items, that would be quite helpful. Our toll-free number is 800-JUNK.

  • Yes. Either you can send it to our Ajman facilities or call us and tell us.
  • We have trucks all over the place and can easily tell you. You can give the items to our team.
  • We have 3 time slots, 9:30am – 2:00pm, 2:00pm-5:00pm, and 5:00pm-8:00pm.
  • Earlier in the day is better, because, after 5, some security guards don’t allow us to collect, or our trucks get full.
  • It is preferred that you are at home, but if it is not possible, make sure to notify security and fill the required forms which allow us to remove the items.
  • If you leave the door open and there is no one present, mark the items which are to be taken. This way we won’t take anything that we aren’t supposed to.

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Yes, we do!

The cost of junk collection depends on the amount of space that your goods occupy in the back of our truck. Depending on the amount you want us to transport, you can fall into several price ranges. If you don’t know how much space your items will take, give us a call and we will gladly give you a free estimate!

The list of things we remove includes mattresses, electronics, appliances, household items, clothing, construction items, debris, play structures, exercise equipment, car batteries and on the list goes. Any hazardous or toxic items will not be considered by us such as paints, fireworks, medicines and other harmful items.

Yes. We can completely remove any junk stuck in your house except hazardous materials like fireworks, paints etc.

If safety is an issue, we cannot move bulky furniture around the stairs, specially from old buildings. If there's an elevator available, we can help with that.

If a pass is required, please try to have the pass ready to enter your premises.

Yes, we dismantle these items.

Before your teams comes, be prepared by showing a picture of dismantled items and placing small items near the door. It is also wise to inform friends in the building, who might have junk if you don't mind.

No, our service is totally FREE.

Items taken from homes and offices are taken to our sorting facility. There, the items are sorted, repaired or recycled.

It is preferred that you are home when we come to remove the items. Otherwise, if you leave the door open and there is no one present, mark the items which may be taken.

We have 3 time slots, 9:30am – 2:00pm, 2:00pm-5:00pm, and 5:00pm-8:00pm.

Some security guards forbid the collection of junk after 5 PM. It is therefore better to be early in the morning, because if we are late, our truck might not have enough space for all the collected junk.

To make things easier, 60 minutes is usually enough time for us to accommodate last-minute requests, and a 2-4 hours notice would be sufficient during Ramadan.

We receive calls from 9 am to 10 pm daily. In Marina, DIFC, Business Bay be sure to schedule a pickup during the day between 10 am – 6 pm.

In order to ensure a smooth process, make sure you pack the fragile items first. We will bring the tools, tape, and plastic bags that are used to protect the furniture.

Fill up the form on website. You can also call/sms/whatsapp us.